Fast and effective remote support from technical experts.
Facilitating solutions and urgent response 24 hours, 7 days a week
Nukon provides 24-7 customer service through the National Operations Centre (NOC), an industry-leading remote service facility with nationwide reach. If a further escalation is required, our value stream specialists will take over, ensuring we monitor any incident throughout its lifecycle, prioritising based on urgency and ensuring agreed service level targets are met.
Fast and efficient support for agile operations
Nukon offers tailored support services to ensure your digital transformation projects run smoothly to maximise value and reduce the impact of any challenges along the way. We can perform regularly planned service and support activities in addition to ad-hoc requests, enabling you to remain agile and responsive to changing needs.
Using global best-practice standards to solve your technical challenges
Nukon is guided by industry-leading best practice standards, offering service and support for the following technical requirements:
✔️Event management
Remotely monitoring services to proactively detect problems before they happen.
✔️Incident management
Minimising impacts on business operations and restoring normal service operations quickly.
✔️Problem management
Resolving known errors and getting to the root cause of chronic issues to ensure they don't happen again.
✔️Scheduled updates and maintenance
Implementing changes or enhancements to the existing solution.
✔️Change control
Maximising the number of successful IT changes with comprehensive risk assessments and managed change schedules.
✔️Request fulfilment
Supporting the agreed quality of service for user-initiated small change requests and enhancements.
Backed by the National Operations Centre (NOC)
The National Operations Centre (NOC) offers 24/7 secure remote support and monitoring services Australia-wide. Supporting our technicians in the field, the NOC provides you with a clear picture of your operational performance as well as direct, fast fault resolution without the need to travel to site.
Fast and efficient technical resolutions, when and where you need it.
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