Developing a strategy for change is just one part of the holistic solutions we offer our clients. We recognise that often, some interim support may be needed for change to take place on-time and on-budget.
At Nukon, we don’t just want to improve your business, we also want to make your operations more sustainable in the long run. To achieve this, we work to give your improvement projects the best chance for success by being there with you on your journey of change.
Our onsite support services include having a senior consultant sitting alongside your project team as an additional resource, providing day-to-day assistance in the following areas:
Our comprehensive support service ensures your teams – from leadership level to factory floor – aren’t left with a solution they don’t know how to use in future. This will in turn, help your change management team realise ROI quicker.
Whether its short, mid-term, or one-off assistance you need, we make it our business to offer ongoing help and find the answers to your questions.
Besides offering onsite support, we also operate a true 24/7 customer service helpdesk that:
Remotely monitoring services to proactively detect incidents before they happen.
Getting to the root cause of problems to ensure they never occur again.
Scheduled updates and maintenance
Analysing your systems to derive improvement areas and identify opportunities for better resource utilisation.
We know how important it is to maintain business continuity. You need to hit your production targets. protect your data and control your quality. There is no time for breakdowns.
Still. they'll happen, no matter what system you're using.
Nukon's 24/7 support and breakdown service ensures that technical issues affecting your operation can be resolved quickly. This minimises downtime and loss of data.
What's more, our highly experienced technicians will often deliver some training or knowledge that helps prevent further issues. Your detailed service report with recommended actions is a value-add of our support that ensures you can prevent most issues from happening again.
Companies come to us for fast-response high-quality technical support.