We also employ global best-practice standards in resolving technical issues, including:
Remotely monitoring services to proactively detect problems before they happen
Minimising impacts on business operations and restoring normal service operations quickly
Resolving known errors and getting to the root cause of chronic issues to ensure they don't happen again
Scheduled updates and maintenance
Implementing changes or enhancements to the existing solution
Maximising the number of successful IT changes with comprehensive risk assessments and managed change schedules
Supporting the agreed quality of service for user-initiated small change requests and enhancements.
Reduce incident resolution times in your operation with Nukon.
At Nukon, we do more to improve your business.
We ensure your operations are sustainable for the long run. Your improvement projects have the best chance of success, fully supported by Nukon during your journey of change.
Nukon Support Desk service is modelled on ITIL Version 3 to provide fast and effective responses to requests for technical excellence from certified technicians.
Benefits of engaging Nukon Support Desk:
Maximise the utilisation and value of the implemented solution
Minimise the impact of incidents on operations
Restore services faster, with assigned priority levels for incidents
Ensure documentation, training and configuration records are maintained and shared
Perform regularly planned activities
Quickly respond to ad-hoc requests for minor changes
Review the support desk performance annually.
We know how important it is to maintain business continuity. You need to hit your production targets. protect your data and control your quality. There is no time for breakdowns.
Still. they'll happen, no matter what system you're using.
Nukon's 24/7 support and breakdown service ensures that technical issues affecting your operation can be resolved quickly. This minimises downtime and loss of data.
What's more, our highly experienced technicians will often deliver some training or knowledge that helps prevent further issues. Your detailed service report with recommended actions is a value-add of our support that ensures you can prevent most issues from happening again.
Companies come to us for fast-response high-quality technical support.