Available for one-off, mid-term or long-term engagements,
Nukon delivers remote support to find the answers to your questions.
On and off-site expertise to see your operation through, and beyond
Nukon operate a true 24-7 customer service help desk:
Guaranteed 15-minute response time
Diagnosis and troubleshooting from level 1 to level 5
Calls prioritised based on urgency and impact
Incident management with internal and external stakeholders.
Facilitating solutions and urgent response 24 hours, 7 days a week.
Nukon Support Desk will monitor the incident throughout its lifecycle, prioritising based on urgency and ensuring agreed service level targets are met.
We also employ global best-practice standards in resolving technical issues:
- Event management
Remotely monitoring services to proactively detect problems before they happen - Incident management
Minimising impacts on business operations and restoring normal service operations quickly - Problem management
Resolving known errors and getting to the root cause of chronic issues to ensure they don't happen again - Scheduled updates and maintenance
Implementing changes or enhancements to the existing solution - Change control
Maximising the number of successful IT changes with comprehensive risk assessments and managed change schedules - Request fulfillment
Supporting the agreed quality of service for user-initiated small change requests and enhancements.
At Nukon, we do more to improve your business
We ensure your operations are sustainable for the long run. Your improvement projects have the best chance of success, fully supported by Nukon during your journey of change.
Nukon Support Desk service is modelled on ITIL Version 3 to provide fast and effective responses to requests for technical excellence from certified technicians.
Benefits of engaging Nukon Support Desk
- Maximise the utilisation and value of the implemented solution
- Minimise the impact of incidents on operations
- Restore services faster, with assigned priority levels for incidents
- Ensure documentation, training and configuration records are maintained and shared
- Perform regularly planned activities
- Quickly respond to ad-hoc requests for minor changes
- Review the support desk performance annually.
NEED SOME HELP?
Connect with an ITIL-Certified Manager
1800 960 360
info@nukon.com
